Automation Engineer – Professional Services

Role Overview

• Engage with customers to acquire a rich understanding of their problems, needs, and goals.
• Deliver AI & Custom Services projects. E.g. Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms.
• Provide customers with configuration advice and problem resolution on Five9 product.
• Give customized training to ensure customers have a thorough understanding of these solutions.
• Consulting engagements.
• Effectively and succinctly communicate with both internal and external stakeholders.
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain.
• Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

Requirements

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent experience.
• Minimum three (3) years of experience in a customer-facing position.
• Knowledge of and experience implementing intelligent virtual agents, natural language understanding engines such as Google Dialogflow CX, Amazon Lex, IBM Watson, or Agent Assist platforms.
• Ability to listen to a customer’s request, separate the problem from the requested solution, visualize the available options and communicate the available options efficiently and distinctly.
• Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
• Excellent English verbal and written skills.
• Ability to learn new skills quickly and digest new product features without assistance.
• An expert at developing positive and productive relationships with people.
• Passion for continuous improvement both technically and professionally.
• Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them.
• Willing to travel up to 10% nationally with occasional international travel possible (valid passport required).

Tech Stack

• SOAP

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability.
• Basic Life Insurance.
• 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care.
• Generous employee stock purchase plan.
• Paid Time Off.
• Company paid holidays.
• Paid volunteer hours.
• 12 weeks paid parental leave.