Digital Services Manager

Role Overview

• Collaborate with clients to understand their unique digital transformation needs
• Conduct / support workshops to assess IT strategy and identify opportunities for leveraging digital solutions to enhance operational excellence
• Drive / support client projects focused on the selection, implementation, and optimization of digital systems for the commercial aviation, aerospace, defense and rail industry sectors
• Lead / support data migration efforts and leverage data analytics for strategic insights
• Assist with resource planning and directing the daily project assignments for client engagements
• Participate in the identification, execution and closing of business development activities, as required
• Support project scoping, labor estimating, and statement of work creation, including commercial terms
• Be a member of the Oliver Wyman Vector’s Digital Services leadership team, participating in meetings and events, as required
• Evaluate existing processes and implement optimized workflows that leverage digital tools to enhance efficiency
• Drive innovation in operational practices, advocating for and implementing best practices in digital service delivery
• Support the execution of strategic initiatives related to AI integration and capability development
• Mentor junior team members in digital practices and methodologies, fostering a culture of continuous improvement, ensuring alignment with company values and goals
• Support career development, reviews, coaching and leading team members
• Promote knowledge sharing within the team to ensure the successful delivery of digital services and projects

Requirements

• 10+ years of experience in aviation, specifically in Maintenance and Engineering / Maintenance, Repair and Overhaul (MRO) system implementation, or Flight Operations system implementation, development or sales
• Bachelor’s degree in computer science, Engineering, Business, or 10-12 years of relevant experience as a system administrator, or as part of a TechOps or Flight Operations Organization
• Proven experience with data migration and data analytics
• Experience in implementing M&E systems, such as AMOS, IFS, SAP/iMRO, TRAX, or Flight Operations / Crew systems, such as AIMS, CAE / Sabre, Jeppesen, NAVBLUE, or similar industry systems
• Understanding of regulatory requirements within the aviation sector is highly desired
• Strong stakeholder management and consulting experience is highly desired
• Functional expertise in one or more of the following areas preferred: Engineering, Maintenance Planning, Maintenance Execution, Supply Chain, Flight Operations
• Experience in AI applications is highly desired

Benefits

• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs