Act as the subject matter expert for the product area(s) that they are focused on
Work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer
Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions
Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process/change management expertise
Develop and maintain complex product documentation
Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products
Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders

8+ years experience in Higher Education (Student Accounts or Financial Aid preferred)
Knowledge of Higher Education ERPs
PeopleSoft, Banner, Colleague, and Workday
Excellent client-facing and internal communication skills (written and oral)
Knowledge of implementing and configuring payment software preferred
Experience in training software end users for both functional and technical minded customers
Understanding of credit card and ACH processing
Ability to travel up to 15% to client sites and for internal meetings

Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start
Our immersive Global Induction Program (Meet our Execs & Global Teams)
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Senior Implementation Consultant

Key skills