Provide expert-level support for business applications, ensuring maximum uptime and performance
Troubleshoot and resolve complex application issues, collaborating with development teams as needed
Monitor application performance and lead initiatives to improve efficiency and reliability
Document support activities, maintain detailed logs, and develop user guides and training materials
Participate in an on-call rotation where you will work in a team environment as well as independently to resolve issues and triage & resolve client requests and incidents
Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, and Dynatrace
Analyze code and participate in root cause analysis
Work closely with product development teams to review operational readiness of production changes, release deployments, and validation

3 years of experience in Cloud Technologies like Azure
5+ years of experience in application support in Microsoft technologies (C#, .Net) and/or Java technologies
2+ years of experience in SQL databases
2+ years of experience in troubleshooting and resolving technical issues
4+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience with multi-tier architecture applications
Strong troubleshooting and problem-solving skills to identify and resolve application issues
Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement.

Senior Application Support Engineer

Key skills