Senior MS Engineer

Role Overview

• The Level 2 Engineer provides intermediate technical support in a professional manner.
• Responsible for provisioning, deployment, and ongoing operations and maintenance of all managed network services.
• Work the networking ticket queue and directly support customer escalations.
• Provide client consultation: perform analyses of customer security needs and recommend, design, and implement secure server and network environments.
• Provide technology support: install, maintain, upgrade, and troubleshoot servers, networks, firewalls, VPNs, and other security products.

Requirements

• Advanced understanding in network design.
• Strong communication skills.
• Ability to convey technical requirements and concepts to technical and non-technical clients.
• Excellent written and oral communications, problem solving and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Must have good knowledge in Cisco routers and Switches.
• Good to have knowledge in Aruba Switches.
• Must have Knowledge in Firewalls
• Palo Alto/Cisco ASA/Cisco firepower/Juniper SRX/Fortinet.
• Must have good knowledge in Call Manager, Cisco Unity Connection and Cisco IM&P.
• Basic understanding in SIP, H323 Gateways and Expressway connectors.
• Good to have knowledge in Cisco Contact Center Xpress, Cisco Expressways, and MGCP Gateways.
• Certifications: CCNA
• Must for Network and Security L2, CCNP Collaboration
• Good to have for UC L2, CCNP Enterprise
• Good to have, ACSA
• Good to have, ACSP
• Good to have.

Tech Stack

• Firewalls
• Unity

Benefits

• GDT offers a people-first culture focused on inclusivity, growth, and innovation.
• Employees have access to career development opportunities.
• Access to cutting-edge technology.
• A collaborative environment.
• Employees are empowered to make a meaningful impact and are recognized for their contributions.