Collaborate with all teams within SS&C Eze, including Client Service, Software Development, Product Management, and Sales
Assessing, troubleshooting, and tracking requests while providing real-time solutions
Complete an extensive onboarding program to gain expertise in the enterprise SS&C Eze Order Management System
Through training, gain a strong understanding of the financial technology and investment management industry
Develop various technical skills through hands-on training (SQL, C#, PowerShell, etc.)
Triage, diagnose, and resolve client-impacting incidents and problems
Work directly with R&D to complement the design of future product enhancements and advocate for product supportability improvements
Participate in various R&D forums (Agile Sprint reviews, Scrums meetings, etc.)
Produce documentation on product functionality, troubleshooting procedures, and other topics, for training and reference purposes
Establish strong relationships and clear lines of communication with all internal teams, including global colleagues

Bachelor’s degree or higher, from an accredited educational institution
STEM, IT and business/finance backgrounds preferred
Interest in the financial technology and investment management industry
Strong analytical skills and problem-solving abilities
Ability to learn quickly, effectively prioritize, and execute tasks in a fast-paced environment
Ability to work both independently and within a team
Strong communication skills, both written and verbal
Nice to have: Technical skills: Microsoft SQL, Excel, C#, XML/XLST, Salesforce, Atlassian JIRA, PowerBI
Experience with enterprise and/or SaaS support
Investment industry skills: Bloomberg, FactSet, FIX Protocol, CFA or related certification(s)

Solutions Engineer

Key skills