Manager, Strategy & Operations

Role Overview

• Support day-to-day operations of the Corporate Affairs department, including budget tracking, vendor coordination, purchasing processes, and operational reporting
• Maintain department operating rhythms (meeting cadences, planning cycles, review processes) and ensure timely follow through on action items
• Oversee creation and maintenance of frameworks, templates, dashboards, and documentation used across Corporate Affairs
• Support major projects when extra support is needed, requiring a strong skillset in communications, especially writing
• Assist with budget management for the Corporate Affairs team
• Manage cross-functional projects and initiatives from planning through delivery, ensuring clarity of scope, roles, timelines, and outcomes
• Monitor progress, identify potential risks or barriers, and escalate issues appropriately to the Director, Strategy & Operations
• Coordinate with functional leads to ensure alignment, consistency, and timely completion of project milestones
• Assist with annual planning, quarterly reviews, headcount and budget planning, and other operational cycles for Corporate Affairs
• Support preparation of presentations, briefing materials, and reporting for senior leadership and enterprise stakeholders
• Maintain visibility into team priorities to help drive alignment and resource allocation decisions
• Serve as a point of contact between Corporate Affairs and other internal partners (HR, Finance, Legal, IT, Operations, etc.) to facilitate smooth workflows and resolve issues
• Support coordination of enterprise-wide campaigns, initiatives, and communications that require multi-team collaboration
• Track key performance indicators (KPIs) and operational metrics, providing regular reporting and insights to inform decision-making
• Identify opportunities to streamline workflows, strengthen governance, and enhance operational efficiency
• Drive continuous improvement by documenting processes and recommending enhancements to tools, systems, or ways of working
• Support onboarding, training, and engagement activities for the Corporate Affairs team
• Partner with the Director, Strategy & Operations, Corporate Affairs, to reinforce team norms, operating models, and expectations
• Help coordinate town halls, offsites, and department-wide communications and updates

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field
• 5+ years of experience in project management, operations, PMO, or business management roles
• Proven experience developing processes, managing vendors, and supporting budgets
• Global or multi-region experience preferred
• Direct Communications experience, including strong writing skills
• Familiarity with financial processes, enterprise planning cycles, and project management methodologies preferred

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance
• Life and disability insurance
• Fertility benefits
• Wellness resources
• Paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• Complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Commuter benefits
• Employee discount programs
• Paid maternity leave and paid paternity leave (including for adoptive parents)
• Legal plan options
• Pet insurance coverage