Oversees daily operations of the customer care department
Leads front-line workforce by example ensuring timeliness in communication
Interacts with internal and external customers to provide solutions
Monitors team performance to confirm exceptional service levels
Identifies opportunities for improvement in processes, procedures, and personnel
Acts as a coach, leader, and mentor within the group
Takes accountability for customer satisfaction and service levels

Bachelor’s degree or five (5) years of business experience in a customer service or related role
Strong managerial skills including problem-solving and conflict resolution
Excellent communication; written, verbal, and interpersonal skills
Strong time management, organizational, analytical, multi-tasking, and decision-making skills
Ability to work independently and as part of a high-performing team with emphasis on accuracy and details
Proficient with Microsoft Office applications and presentations
Experience pulling and analyzing data in Cognos, JDE World Writer, Power BI, and Tableau is preferred
Strong understanding of ERP system
Travel may be required

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)

Customer Care Supervisor

Key skills