responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
proficient in all basic customer service areas
analyzes problems and provides information/solutions
operates a PC/image station to obtain and extract information
develops and maintains positive customer relations
coordinates with various functions within the company
researches and analyzes data to address operational challenges and customer service issues
provides external and internal customers with requested information
receives and places follow-up telephone calls / emails to answer customer questions

Requires a HS diploma or equivalent
minimum of 1 year of the company's experience in an automated customer service environment
strong oral, written and interpersonal communication skills
problem-solving skills
facilitation skills
analytical skills
proficiency in typing with speed and accuracy preferred
experience working in Behavioral Health or with Employee Assistance Programs (EAP) preferred
experience in a high-volume, fast-paced inbound call center environment preferred
experience working within Managed Care preferred

Customer Care Representative II – Part time

Key skills