VP, Analytics – Home Specialty & Merchant Experience

Role Overview

• Provide leadership and hands-on analytic support to the Home Specialty & Merchant Experience teams within H&A Platform while leading the India analytics team to design, develop, implement and monitor analytic solutions catering to business priorities and propose new analytic solutions to optimize business value and dealer/customer experience.
• Handle day to day analytic requests for Home Specialty clients & Merchant Experience team, and the prioritization of projects with US Analytics team and stakeholders, lead from a strategic perspective.
• Lead strategic/complex analytics projects that are priorities for H&A platform from beginning to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations.
• Co-own development of the analytic agenda and roadmap with US counterpart and deliver on portfolio goals.
• Be a hands-on leader and willing to roll up sleeves to lead projects, perform data analysis as well as provide strategic thought leadership to more junior analysts.
• Together with US analytics teams, foster strong partnership and engagement with both the internal Synchrony business and client teams.
• Participate in strategy sessions with Cross Functional stakeholders to drive analytics in support of business goals.
• Participate in working sessions/communicate key findings to stakeholders and clients.
• Manage, coach and develop a team of 4 analytics professionals dedicated to the Home Specialty & Merchant Experience Team.
• Formulate strategy and action plan to recruit, retain and develop analytic talent.
• Develop & apply advanced analytics to optimize business outcomes.
• Share learnings and capabilities with broader analytics community and play an instrumental role in developing use cases to showcase IAH capabilities.
• Partner with Analytics CoE teams to drive best practices and centralized analytic capabilities across clients.
• Proactively manage all analytic projects with weekly update on timeline, status, and resource allocation; Ensure delivery of all BAU and strategic projects based on business demand and requirements.
• Partner with Digital and Journey Analytics teams to develop and implement analytic solutions to improve customer experience across different channels.
• Drive internal initiatives, perform other duties and/or special projects, as assigned.

Requirements

• Minimum 10 years of experience in building analytics to drive strategy with positive outcomes and measuring impact
• Minimum 6 years of experience in managing people, developing talent, providing & receiving constructive feedback
• Minimum 6 years of hands-on SQL and SAS programming experience with an ability to leverage advanced algorithms and be efficient in handling complex/large data sets
• Strong credit card P&L expertise, capable of translating complex data into clear, actionable business insights.
• Hands-on analytical skills, including coding, Tableau, and working with diverse data sources (Oracle DB, EDL, etc.).
• Familiarity with statistical methods and tools such as decision trees, regression, segmentation, NLP, and GPT is essential.
• Advanced development of dashboards and data visualization tools such as Tableau or Birst
• Strong understanding of targeting and segmentation, analytic tools and advanced skills using Excel and PowerPoint strongly preferred.
• Strong at managing and coordinating progress across multiple large projects simultaneously.
• People leadership skills, with the ability to coach and mentor team members.
• Ability to work in matrix organization, make and enable data driven decisions.
• Demonstrated ability to manage complexity/ambiguity and multiple initiatives.
• Ability to develop executable strategies, articulate a clear vision, and deliver results.
• Strong marketing, creative and analytical skills.
• Ability to influence senior corporate decision makers.

Tech Stack

• Oracle
• SQL
• Tableau

Benefits

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.