Sales Manager

Role Overview

• Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach
• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management
• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan
• Must have own reliable transportation and possess a valid state drivers license in order to make sales calls
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
• Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts
• Continually targets and prospects for new business through telemarketing, individual creativity and innovation
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance
• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner
• Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities
• Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts
• Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs
• Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel
• Displays a neat, clean, and business-like appearance at all times

Requirements

• High School diploma /Secondary qualification or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
• Minimum of 2+ years of hotel sales experience
• Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment
• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions
• Understand and follow verbal/written instructions
• Work on more than one task at a time
• Develop strong internal and customer relationships
• Set and manage priorities and plan activities in advance
• Solve problems and make sound business decisions
• Respond to coaching, feedback and training
• Strong and effective sales skills

Benefits

• Free onsite employee parking
• Free employee lunch
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discounts
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program