Lead Platform Engineer

Role Overview

• Lead the design, development, and evolution of monitoring solutions in support of IT operations systems, infrastructure, and applications, Cloud and On premises
• Provide technical leadership for business and technical analysis and architectural reviews with customers.
• Lead and continuously improve enterprise scale continuous integration/continuous delivery (CI/CD) processes and pipelines.
• Drive strategy and implementation of automated monitoring and alerting across platforms and services
• Oversee the design and development of ingest pipelines, visualizations, and dashboard capabilities for structured and unstructured data.
• Lead the design and implementation of triggered alert functionality, including on screen alerts and event integrations with ITSM and Event Management Platforms
• Provide escalation support and leadership for day-to-day Request and Incident ticket work as necessary
• Lead collaboration with stakeholders to gather requirements, develop solution designs, and ensure scalability, resiliency, and efficiency of platform architectures.
• Establish and govern system guidelines, process documentation, and training materials for the organization.
• Proactively assess and lead responses to emerging requirements and ambiguous technology decisions.
• Lead and coordinate IT and business unit projects related to platform and collaboration solutions, including acquisitions, divestitures, and migrations.

Requirements

• Bachelor’s degree in computer science, Information Technology, a related field or equivalent education/experience and 8–10+ years of related work experience
• Demonstrated ability to lead the design and enforcement of monitoring standards in collaboration with application teams (AppDynamics, Elastic Stack, CloudWatch, Site24x7)
• Extensive experience architecting, engineering, and scaling distributed telemetry pipelines (Elastic ingestion, data normalization, dashboards)
• Expert level proficiency configuring alert normalization, enrichment, and correlation patterns at enterprise scale
• Advanced experience with the Open Integration Hub, webhook based and API driven event ingestion
• Deep understanding of the BigPanda incident lifecycle, correlation models, and automated routing to ServiceNow
• Expert understanding of logs, metrics, traces, and observability concepts (APM, RUM, synthetic monitoring)
• Proven ability to design, configure, and optimize AI driven workflows (automated incident analysis, similar incidents, change risk scoring)
• Strong familiarity with vector DB concepts, enrichment pipelines, and generative AI guardrails
• Advanced knowledge of SSO, OAuth, API Gateway patterns, and secured data flows
• Expert level AWS experience (Lambda, S3, API Gateway, CloudWatch, IAM)
• Demonstrated ability to interpret telemetry, identify patterns proactively, and influence engineering outcomes
• Advanced AI Prompt Engineering Proficiency
• Extensive experience interacting with large language models and incorporating them into platform workflows
• Proven experience as a Lead Platform Engineer or similar role (i.e. M365, AWS, or Azure Engineer).
• Expert understanding of cloud technologies, DevOps processes, and large-scale automation of services.
• Extensive experience with CI/CD tools and practices (i.e. Jenkins, Azure Pipelines, etc.).
• Advanced experience with automation and scripting tools (i.e. PowerShell, Graph API, etc.)

Tech Stack

• AWS
• Azure
• Cloud
• ITSM
• Jenkins
• ServiceNow

Benefits

• Competitive Pay
• Bonus for Eligible Employees
• Benefits Package
• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
• Health and Work/Life Balance Benefits
• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs