Inventory Control Specialist

Role Overview

• Coordinates the customer asset management program and initiates and completes service requests and work orders
• Reviews field information for accuracy before inputting data into the database
• Performs audits, both digital and physical, of customer-owned inventory
• Be responsible for device check-in/out and complete all necessary paperwork for items issued, and record consumption of inventory
• Track/manage assets
• Train users on new equipment
• Manage the data being input into the asset management system, including inventory and the condition of the customer’s infrastructure assets
• Collect additional and missed data in the inventory and condition of the customer’s assets
• Initiate, update, and complete service requests received from customers and other departments
• Ensures that responses are provided for those requesting information
• Utilize computer applications to maintain records and analyze data
• Reclaim old devices upon removal from sites and either restock those or pass them on for disposal
• Operate equipment to properly handle materials being received, issued, stocked, and picked

Requirements

• High School Diploma required
• 1-2 Years of Experience
• Excellent customer service skills
• Proficiency with Microsoft Office and database software required
• Solid Excel and Outlook knowledge
• Ability to run basic queries
• Manage ticket queue and meet SLAs accurately documenting steps taken for resolution
• Ability to communicate effectively both verbally and in writing
• Take appropriate actions to mitigate downtime and troubleshoot internal customer issues
• Documentation skills are a plus