Claims Consultant, High Net Worth – Personal Lines

Role Overview

• Serves as the primary claims point of contact for high-net-worth personal lines clients.
• Provides proactive guidance throughout the full claims lifecycle, from first notice of loss through resolution and recovery.
• Advocates on behalf of clients with carriers and adjusters to ensure fair, timely, and accurate claim handling.
• Reviews coverage, endorsements, and policy terms to support claim strategy and client education.
• Assists clients with complex or sensitive claims involving high-value homes, scheduled property, fine art, jewelry, collectibles, watercraft, and specialty risks.
• Delivers a concierge-level service experience with a high degree of professionalism, discretion, and empathy.
• Communicates clearly and proactively with clients regarding claim status, expectations, and next steps.
• Coordinates vendors, experts, and restoration services as needed to support claim resolution.
• Supports clients during catastrophic or emotionally charged loss events with confidence and care.
• Partners closely with Personal Lines Risk Advisors, Account Managers, and Risk Consultants to align claims activity with overall client strategy.
• Identifies trends, coverage gaps, or risk mitigation opportunities arising from claims activity and shares insights with service teams.
• Supports renewal and stewardship efforts by providing claims summaries and insights as requested.
• Maintains accurate and timely documentation of all claim activity within agency management systems.
• Ensures compliance with carrier guidelines, internal procedures, and regulatory requirements.
• Supports audits and quality reviews related to claims handling and documentation.
• Performs other projects, duties, and tasks as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum 5 years’ proven experience handling high value, complex high net worth personal lines claims, including luxury homes, secondary residences, and specialty assets.
• A Property & Casualty License from state of domicile is required and must be maintained.
• Demonstrated expertise in High Net Worth or Private Client insurance programs and policy forms.
• Deep expertise in property insurance, liability coverage, and insurance law.
• Working knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Strong background in end to end claims oversight, from first notice of loss through settlement and resolution.
• Experience serving as a client advocate, providing high touch, consultative support to affluent individuals or family offices.
• Ability to interpret and explain complex coverage positions clearly and confidently to clients and stakeholders.
• Hands on experience coordinating specialty vendors and experts (e.g., adjusters, appraisers, restoration firms, legal counsel).
• History of successfully handling large loss or emotionally sensitive claims with professionalism and discretion.
• Proven collaboration with brokers, underwriters, and internal partners to drive alignment and outcomes.
• Outstanding interpersonal and communication skills required to maintain effective relationships with clients, co-workers, carriers, claim adjusters, defense counsel, and others.
• Strong analytical and mathematical skills.
• Advanced skills in Microsoft Office (primary Excel, Word, and Outlook) with the ability to learn new systems.
• Must have the ability to maintain a high degree of accuracy and pay strict attention to detail.
• Detail oriented with ability to manage multiple assignments simultaneously.
• Excellent organizational skills in handling large volumes of work.
• Working knowledge of the laws and regulations associated with HIPAA and willingness to adhere to all principles of confidentiality.

Benefits

• Competitive pay
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs
• 401K
• Employee assistance programs
• Paid time off
• Paid holidays and more.