Build and maintain strong, lasting relationships with clients through regular, meaningful interactions.
Manage client satisfaction, retention, and growth for a portfolio of existing accounts.
Support onboarding for new clients and monitor ongoing campaign performance to meet client objectives.
Collaborate with Supply, Operations, and Data teams to develop account strategies, optimize campaigns, and identify opportunities for growth.
Prepare and present regular campaign performance reports, including analysis and recommendations aligned with client KPIs.
Serve as the main point of contact for clients, ensuring transparent communication and timely issue resolution.
Investigate and resolve campaign issues or client concerns efficiently.
Contribute to team initiatives and assist with other duties as assigned.

Bachelor’s degree in Marketing, Business, or a related field.
2–5 years of experience in account or client management, ideally in lead generation or Health Insurance.
Strong understanding of Medicare, U65, and Life insurance products.
Exceptional written, verbal, and presentation skills.
Ability to build relationships, prioritize effectively, and navigate challenging client situations.
Strong analytical skills and proficiency in Excel, Google Docs, and PowerPoint; willingness to leverage AI and digital tools to improve performance.
Ability to thrive in a fast-paced, deadline-driven environment.
High integrity, proactive mindset, and positive, collaborative attitude.

Account Manager – Healthcare Division

Key skills