Key skills
CommunicationTime ManagementNegotiationSales
About this role
Role Overview
- Resolve problems and proactively recommend products, services, and solutions to resolve customer or sales representative issues.
- Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative.
- Assist with additional service area based on business needs or performs special projects as needed.
- Answer inbound email contacts from customers.
- Assist customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries.
- Answer inbound chat contacts from sales representatives.
- Assist sales representative with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries.
- Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues.
Requirements
- High School diploma or equivalent, Bachelors in Customer Service, Marketing preferred.
- Minimum 1-3 years of experience in Sales Support, Sales Operations or related field.
- Basic computer skills and the ability to use computers and technology for information.
- Excellent verbal and written communication skills.
- Ability to work as a team player.
- Time Management skills, ability to multi-task.
- Organizational skills.
- Good customer negotiation skills.
- Demonstrated ability to initiate and analyze complex or undefined issues.
Benefits
- Competitive salaries
- 401(k)
- Opportunity to move and grow within the organization