AMS360 Support Specialist

Role Overview

• Fully Remote, Monday
• Friday
• Work remotely and report to the Director of Integrations.
• Dedicated to providing top-tier insurance solutions to clients while fostering a positive and collaborative work environment.
• Welcome individuals who share commitment to excellence.
• Offer meaningful impact in insurance industry and become part of a team that values dedication, innovation, and client satisfaction.

Requirements

• Support to all users on AMS360 and all ancillary products post-converting to AMS360
• Be a collaborative force, consistently embodying teamwork, motivation, positive behavior, and a dedication to achieving our collective goals and objectives.
• Collaborate extensively with cross-functional teams across King to insure quality control and consistency and will work alongside multiple strategic service providers.
• Uphold a sense of urgency and consistently meet deadlines.
• Exhibit outstanding written and verbal communication skills, including the ability to actively listen and proactively solve issues with minimal assistance.
• Showcase excellent time management and prioritization skills.
• Possess the ability to multitask, prioritize effectively, work independently, and handle sensitive information discreetly within a fast-paced, time-critical environment.
• Assist in support issues for users once they are live on AMS360.
• Provide advanced training to users as needed.
• Work with Vertafore Support as needed to resolve issues identified.
• Assist in operations/servicing related configuration of AMS360 including download.
• Onboard and Offboard AMS360 users including revising Security as needed.
• All other duties as assigned.
• Experience in implementing PL Rating, Insurlink, and Work Smart is preferred.
• Proficiency in administrative tasks and computing skills, including Microsoft Office applications (Word, Excel, and PowerPoint), is expected.
• Familiarity with project management software or collaboration platforms, such as SharePoint, MS Teams, Monday, etc., is a plus.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with employer match
• Short-Term Disability (employer paid)
• Long-Term Disability (employer paid)
• Life Insurance
• Employee Assistance Program
• Generous PTO Policy
• Tuition Reimbursement
• Employee Referral Program
• Growth and advancement opportunities