Perform collections on defaulted accounts according to corporate policies.
Coordinate payment arrangements with debtors based on the corporate collections policy.
Prepare and manage account correspondence (overdue, final, ad hoc notices).
Respond to client inquiries regarding invoices while applying a tactful, customer-focused approach to collections.
Resolve cash application issues by working with other Financial Services staff.
Work with Stantec’s Project Managers and Project Accountants to address issues promptly.
Partner with Financial Managers and Operations to strategize specific collection issues.
Develop well-defined plans to resolve collection issues promptly.
Verify initial client setup information or changes to ensure accurate billing details and prevent duplicate entries.
Implement appropriate collection strategies in collaboration with other stakeholders.
Identify process improvement opportunities and escalate them to the ARRL.
Assist with audit client invoicing confirmations.
Ensure all assigned functions comply with approved policies, key controls, and standard practices.
Perform other related duties as assigned.

Previous knowledge of AR practices gained through experience and/or education.
Moderate to Advanced expertise in Microsoft Office programs (Word, Excel, Outlook, PowerPoint) and Adobe/Reader/Writer.
Excellent problem-solving abilities.
Effective customer service and communication skills (both written and oral).
Strong attention to detail and organizational skills.
Ability to build and foster positive working relationships.
Adaptability and openness to change.
Independent work capability with a proactive approach.
Skill in identifying potential financial implications and mitigating risks.
Oracle experience is considered an asset.
Bilingual (English/French preferred)
High School Diploma with 2-3 years of Financial Customer Service experience or an equivalent combination of post-secondary education and experience.
Architecture and Engineering industry experience in a professional services environment is preferred.
Effective communication, the ability to work under pressure, and strong time management skills are essential.

Accounts Receivable Representative

Key skills