Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
Present recommendations for resolving business problems
Exercise some independent judgment when developing project budgets, project plans, and schedules
Provide information about communication between business and technology teams
Work with business user groups to provide training, handle questions, observe user needs, and document results

2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience working with the RIDS / Vicor Lockbox platform
Knowledge and understanding of Payment Operations / Lockbox policies and procedures
Ability to provide level 2 production application support to resolve transmission issues to prevent client impact
Ability to research and resolve requests
Experience performing all system upgrade user acceptance testing functions
Knowledge to troubleshoot and resolve defects for system upgrades
Experience with continuous improvement projects to increase quality and efficiency
Experience engaging with subject matter experts on both systems and operational processes
Experience partnering with team members internationally to troubleshoot production issues and share knowledge
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint) skills
Advanced verbal, written, and interpersonal communication skills

Technology Business Systems Consultant – Lockbox Operations

Key skills