Job responsibilities include those listed in competencies document
Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Collaborates system support which includes design, modifications to software applications, including encoding, system preference modifications, documentation, testing, training or sharing of system functions as appropriate.
Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications.
Provides technical/application assistance to clients and IT staff as appropriate.
Participates in system upgrades and provides support as appropriate.
Completes tasks on time and meets assignment dates.
Ensures system changes follow change management procedures and protocols.
Assists with creating, documenting and executing test plans for supported applications.
Participates in support for systems both daily and during implementations.
Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary.
Works collaboratively with IT Educators to ensure system feature and function modifications are shared with educators so training plans and documentation can be updated appropriately.
Occasional travel to other offices to accommodate user needs.
Occasional travel for training classes, implementations and conferences.

Minimum of one year of computer system application modifications or support experience.
Minimum of one year of PC-oriented experience to include basic word processing and spreadsheets.
Ability to multi-task.
Epic Certification or Accreditation (will be obtained after hire)
Minimum of an High School diploma or Associate degree in Healthcare/Computer Science/Business from an accredited school or equivalent work experience

Epic Application Analyst I – Healthy Planet

Key skills