Partner Success

Role Overview

• Lead the onboarding process for new property and community partners, ensuring smooth adoption of Housing Connector processes, expectations, and technology.
• Serve as the primary relationship manager for property partners while acting as a liaison with community partners to align goals, processes, and communication.
• Facilitate structured data capture across partners to improve visibility into unit availability, readiness, placement timelines, and housing outcomes.
• Provide ongoing support and training to partners, including virtual and in-person check-ins, joint problem-solving, and process improvement support.
• Maintain accurate partner and property records in Salesforce, including lease terms, property specs, staffing contacts, service relationships, status changes and unit availability.
• Coordinate with internal teams (markets, stability, product, and operations) creating an effective feedback loop to ensure unit readiness, efficient referrals, and timely move-ins.
• Lead issue triage across property and community partners, identifying risks early and coordinating resolution to prevent placement delays or housing instability.
• Track and support transitions in property management companies and community organizations to maintain continuity and relationship stability.
• Capture partner feedback and translate insights into operational improvements that strengthen placement speed, partner experience, and housing outcomes.
• Participate in weekly team meetings and share updates on partner engagement, trends, risks, and system-level opportunities.

Requirements

• 2+ years of experience owning ongoing relationships with external partners, customers, or clients.
• Experience bridging different stakeholder groups, including property partners, community organizations, and internal teams, to align goals, timelines, and expectations.
• Strong communication skills, with experience explaining processes, reinforcing expectations, and resolving issues clearly and professionally.
• Experience leading onboarding, training, or process adoption for partners, customers, or users.
• Experience managing multiple priorities, tracking details, and following work through to resolution in a fast-paced, partner-facing environment.
• Experience using CRM or partner-facing systems (e.g., Salesforce or similar platforms) to maintain records and track partner or customer activity.
• Experience entering, updating, and maintaining structured data accurately across systems.
• Experience using common workplace tools (e.g., Google Workspace or Microsoft Office) for documentation, communication, and coordination.
• Experience collaborating cross-functionally to support operational and service delivery goals.
• Experience in housing, property management, or community-based work is a plus.
• Valid driver’s license and insurance, with the ability to travel locally as needed.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision plans. We pay 100% of our employees’ premiums and 50% of their partners/dependents.
• Generous Paid Time Off – 22+ days PTO (in first year) and dedicated Community Service Leave.
• Extensive Holiday Schedule – Including a full week off in December.
• Paid Parental Leave – Supportive leave options for families.
• Employee Assistance Program (EAP) – Confidential resources for personal support.
• Life Insurance – Financial security for you and your loved ones.
• Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts.
• 401(k) with Employer Match (6%) – Invest in your future.
• Professional Development Stipend – Annual stipend ($500) to enhance your skills.