Design and deliver hands-on training to Front Desk teams, focusing on guest service, check-in/check-out, and operational excellence.
Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life.
Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively.
Use guest feedback and online reputation data to fine-tune training programs for maximum impact.
Collaborate with HR and department leaders to onboard and develop new front desk associates across properties.

100% travel availability – You’ll be on the move as needed, providing face-to-face support to hotel teams across the country.
3+ years of Front Desk and leadership experience – You've been on the front lines and know what excellence looks like.
Experience with Hilton and Marriott brands preferred – It helps you adapt to varied property needs and expectations.
Comfort with Microsoft Office tools – For building training and tracking performance.
A flexible, people-first mindset – You’re energized by coaching others and turning service standards into reality.

Career Growth & Learning – 40% of our management hires are internal promotions!
Invest in Your Future – 401(k) plan with company match.
Comprehensive Health Coverage – Medical, dental, and vision insurance options.
Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Operations Training Manager, Front Office

Key skills