Key skills
Problem Solving
About this role
Role Overview
- Lead cross-functional RCAs
- Analyze data from Customer Events (CEs)
- Investigate if trends and systemic root cause will be addressed by existing projects
- Ensure RCAs are kicked off for CEs and improve RCA first past yield
- Drive Pole NCR data quality and customer impact for NCRs
- Participate in Daily Management of “critical” and “high” aging NCRs
- Monitor and escalate NCRs for appropriate assignment/reassignment
- Open NCRs for product and service non-conformities raised in Customer Experience (CX) process
- Monitor NCR containment and challenge non-satisfactory NCR containment actions
- Lead trainings for customer-facing teams on Quality processes and tools
- Support ISO9001 recertification and Pole QMS audits
- Develop Quality Alerts and Quality Moments
- Identify process improvements and represent Quality on Pole driven Kaizens/Problem Solving Reports (PSRs)
- Attend Customer Meetings to represent the Quality Function and actions to address Quality events and long-term actions
Requirements
- Significant experience in Quality
- Bachelor’s degree from an accredited university or college or equivalent experience
- Experience working within complex, multi-site, multi-region organizations
- English fluency
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off