Support day-to-day responses to customer and advocate community channels, including Facebook, Reddit, and Circle.so
Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses.
Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams.
Facilitate advocate engagement through supporting office hours, fireside chats, and other advocate-facing experiences that build connection and clarity.
Own response times and ensure we’re meeting SLA’s across channels.
Support proactive social strategies that strengthen our brand reputation.
Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.
Support the monthly operations of our advocate appreciation program

1+ years of experience in community management, internal communications, or PR with a strong preference for experience at venture-backed technology or consumer startups
Experience managing internal communication tools, knowledge management, and community platforms
Bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred.
A high level of agency and autonomy, coupled with a vision for what healthcare can and should be.

Community Engagement Associate

Key skills