Manager, Enterprise Account Manager

Role Overview

• Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale.
• Strategic builder who can operate effectively in ambiguity and create structure where none exists
• Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy.
• Develop and standardize upsell/cross-sell playbooks for the enterprise segment.
• Collaborate cross-functionally with Sales, Product, and Customer Success to ensure seamless customer experience and advocate for client needs.

Requirements

• 5+ years of experience in Account Management or Customer Success, with at least 2-3 years in a management or leadership role at a B2B SaaS company.
• Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment (Founding team experience is a plus).
• Exceptional leadership, coaching, and talent development skills.
• Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets.
• Self-starter mentality with the ability to take ownership and drive initiatives independently

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto