Execute customer experience initiatives that improve organizer and exhibitor satisfaction and loyalty.
Manage CX-related projects, including surveys, feedback programs, and communication plans.
Support the development and rollout of standardized processes and resources for customer-facing teams.
Collaborate with internal departments (Sales, Exhibitor Services, Operations, and Business Solutions) to ensure alignment and consistency in service delivery.
Monitor and report on CX KPIs, providing actionable insights and recommendations.
Assist in the implementation of digital tools and platforms (e.g., Marketing Cloud) to enhance customer engagement.
Coordinate content and communication for customer experience programs, ensuring clarity and responsiveness.
Serve as a point of contact for cross-functional teams on CX-related initiatives.
Identify opportunities for continuous improvement based on customer feedback and data analysis.

3+ years of experience in customer service, marketing operations, or a related role.
Strong project management and organizational skills with the ability to manage multiple priorities.
Excellent communication skills, both written and verbal.
Ability to collaborate effectively across departments and influence without direct authority.
Analytical mindset with experience in interpreting data and applying insights to improve processes.
Familiarity with customer experience principles and tools; experience with survey platforms and CRM systems preferred.
Bachelor’s degree in Marketing, Business, Communications, or related field.

Customer Experience Specialist

Key skills