Manage a book of enterprise-level ($200k+ ARR) Iterable customers
Understand how customers are using the product and find ways for them to increase their return on investment
Lead scheduled check-ins, QBRs, and monitor client satisfaction
Be the voice of the customer to prioritize feature requests and platform improvements during product discussions
Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion
Gain deep knowledge of the Iterable platform and assist clients with executing their use cases

Experience in a B2B Customer Success role at a SaaS company
Experience consulting business executives and stakeholders at enterprise organizations
Have technical knowledge and problem solving skills
Desire to teach new customers about the platform
Passion for working in a fast growing organization
Experience working with software platforms and SaaS products

Senior Enterprise Customer Success Manager

Key skills