Manage a team of associates and senior associates responsible for health plan accounts receivable activities.
Monitor work queues, redistribute tasks as needed, and ensure consistent productivity and quality.
Coach team members on issue resolution, payer nuances, and effective work prioritization.
Maintain and continuously improve SOPs related to Health Plan AR workflows.
Work cross-functionally to resolve operational blockers and support billing process stability.
Collaborate with QA and other internal teams to ensure accurate configuration and process alignment.
Track operational KPIs (e.g., outstanding AR, follow-up timelines, error trends) and escalate performance risks proactively.
Conduct weekly team check-ins and 1:1s to address roadblocks and foster accountability.
Translate high-level departmental goals into actionable team-level workflows and performance standards.
Support rollout of operational improvements and provide feedback to leadership on what’s working and what’s not.

Experience leading or mentoring team members in a fast-paced billing environment
Strong organizational and reporting skills with the ability to manage competing priorities across multiple workflows
Comfortable in a hands-on leadership role with a strong bias for action and clarity
Experience with RCM Billing Tools, external payer tools, and payer relationships
2+ years of management experience
At least 6 years of revenue cycle experience
Coding experience, preferably holding a Certified Professional Coder (CPC) certificate with a nationally recognized organization such as the AAPC (American Academy of Professional Coders)
Familiarity with BI tools, such as Snowflake and Tableau
Experience in a quick paced start-up environment, preferably within a mental health setting

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!

Claim Operations Manager, Revenue Cycle Ops

Key skills