Senior Technical Solutions Engineer

Role Overview

• Lead technical discovery and pre‑sales: translate employer benefit objectives and constraints into clear solution architectures, integration plans, and implementation timelines for SoFi at Work programs.
• Architect end‑to‑end integrations: eligibility file ingestion, SSO/OIDC/SAML, HRIS/payroll connections, webhooks and REST APIs, and recordkeeper reporting required for contribution programs.
• Scope and run pilots/PoCs for priority benefits and awareness programs to validate value, data flows, and operational readiness.
• Serve as the technical SME through implementation: configure plans, test data feeds, triage and resolve integration issues, and guide partners on best practices to ensure successful launches.
• Own technical responses for RFIs/RFPs and security questionnaires; clearly represent our architecture, controls, and operational processes to partner IT, Security, and Benefits stakeholders.
• Create enablement assets (sample requests, Postman collections, reference implementations) and improve internal/external documentation to streamline partner onboarding.
• Act as voice of the customer: aggregate technical feedback, edge cases, and feature requests to inform Product and Engineering roadmaps.
• Drive reliability and quality: define test plans, data validation checks, and monitoring for critical workflows (e.g., verifications, contributions, reimbursements).
• Collaborate cross‑functionally to continuously reduce time‑to‑launch and improve partner and member outcomes across the SoFi at Work Dashboard and contribution programs.

Requirements

• 7+ years in solutions engineering, implementation engineering, or technical account management, including direct ownership of complex enterprise integrations.
• Strong proficiency with REST APIs, JSON, and webhooks; comfort reading/writing scripts and queries (e.g., Python/JavaScript/SQL) for troubleshooting and automation.
• Hands‑on experience integrating employer systems (HRIS/payroll, SSO) and benefits/recordkeeper data flows for programs like student loan contributions, tuition reimbursement, retirement match, or emergency savings.
• Ability to decompose ambiguous business requirements into secure, scalable technical designs with clear operational runbooks.
• Excellent communication skills with both technical and non‑technical audiences; consultative approach that builds trust with partner engineering, IT/security, and benefits teams.
• Building on the communications skills above
• you have a knack for delivering status and KPI information outward in a consistent, easily digestible, and quickly consumed formats.
• Proven program management across multiple concurrent projects; crisp planning, risk management, and stakeholder updates.
• Familiarity with security, privacy, and compliance considerations in financial services (e.g., data minimization, access controls, auditability).
• Experience adopting AI tooling (e.g., copilots for triage, doc generation, and data QA) to speed efficiency and drive better outcomes.

Tech Stack

• JavaScript
• Python
• SQL

Benefits

• This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.