Lead the vision, strategy, and roadmap for Natera’s voice automation initiatives
Identify and prioritize high-value voice automation opportunities
Collaborate with engineering and design teams to define product requirements and deliver scalable AI voice solutions
Evaluate and integrate third-party technologies to accelerate development and improve performance
Develop and track success metrics to measure impact and identify continuous improvement opportunities
Partner with business and operations teams for seamless adoption and workflow integration of new AI features
Stay ahead of emerging trends in Generative AI and voice UX

Proven, hands-on experience designing, launching, and scaling voice automation or conversational AI products
Deep understanding of Generative AI, LLMs, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and retrieval-augmented generation (RAG) architectures
Experience in AI model evaluation, data curation for voice systems, and working with APIs or frameworks such as OpenAI or Anthropic
Demonstrated ability to translate business needs into AI-driven solutions
Proven record of driving transformation through AI innovation
Excellent cross-functional collaboration skills
Highly analytical with strong problem-solving skills
Bachelor's degree in computer science, engineering, business or related field; 5+ years of experience in software development or digital product management

Senior Product Manager, Conversational AI – Voice Automation

Key skills