Account Director, Enterprise Unit

Role Overview

• Serve as the primary strategic partner for up to 3–5 enterprise clients ($500K+/month ad spend), driving performance, alignment, and strategic direction.
• Act as the primary executive-level advisor for enterprise clients, driving performance, alignment, and strategic direction.
• Proactively push client thinking and agency performance, challenging assumptions and guiding toward scalable profitability.
• Lead data-driven performance reviews, highlighting insights from ROAS, CPL and conversion rates, to down-funnel sales metrics.
• Anticipate client needs, staying several steps ahead with proactive communication and clear recommendations.
• Build deep, trust-based relationships with VP and C-suite leaders.
• Guide clients with confidence and empathy, challenging thinking when needed to drive results.
• Own account retention, growth, and revenue forecasting.
• Identify opportunities for cross-channel growth and lead upsell conversations with credibility.
• Forecast risks early and course-correct quickly, aligning internal teams to deliver solutions.
• Lead renewal and expansion conversations with clarity and confidence.
• Diagnose funnel performance across paid search, paid social, landing pages, and CRM pathways to uncover root causes and optimization opportunities.
• Partner with analytics and media teams to connect marketing data to business outcomes.
• Translate complex performance data into clear, actionable insights (not just reports) that drive executive-level decisions for your clients.
• Lead cross-functional teams across media, creative, CRO, and analytics to deliver high-impact, performance-driven campaigns.
• Model extreme ownership, proactive initiative, and clarity under pressure — the behaviours that build client and team confidence.
• Take full ownership of all client meetings, ensuring every touchpoint demonstrates strategic progress and delivers clear value through actionable insights, data analysis, and well-structured narratives.
• Operate with a builder’s mindset — identify gaps, create resources, and develop frameworks or tools that enable scalable delivery without waiting for direction.
• Mentor and develop the account team, helping refine processes and contributing to the continued evolution of CDM’s Enterprise Unit.

Requirements

• 6+ years of client-facing account leadership experience within performance-driven sectors.
• 4+ years in a performance marketing or agency environment.
• 2+ years of supervisory experience.
• Proven experience managing $500K+/month accounts with VP/C-suite visibility.
• Strong understanding of paid digital media and interpreting full-funnel performance data.
• Demonstrated success driving retention, upsell, and proactive client engagement.
• Confident communicator, storyteller, and polished presenter, comfortable in executive rooms.
• Bachelor’s degree in business, marketing, or analytics (or equivalent experience).
• Demonstrated drive, curiosity, initiative, and self-direction; thrives in a fast-paced environment.
• Bonus: Experience in home improvement, home services, or lead generation.

Benefits

• Competitive base salary + performance-based bonuses
• Flexible remote work environment with option for in-person collaboration (Vaughan, ON)
• Group Benefits
• Medical, Dental, Vision, RRSP/401k Plan w/matching, more.
• Company-provided MacBook computer
• Home office budget and Clever merch delivery to get you started
• Work Abroad Policy: Need a new working environment? Our work abroad policy supports this!
• The chance to shape and grow a high-performing Enterprise Client Success team
• A culture of performance and respect where the best work happens with extreme ownership and accountability meets collaboration.