Bilingual Healthcare CSR

Role Overview

• Enjoy making outbound calls and reaching out to patients, members, and customers
• Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
• Have a passion for helping patients make decisions that will enhance their healthcare experience
• Make welcome calls and assist members and patients with benefits and insurance information
• Outbound calls to conduct surveys

Requirements

• High School Diploma or General Education Degree (GED) required
• Strong computer experience (data entry, screen navigation, keyboarding)
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion
• Bilingual in English and Spanish
• Able to provide 2 monitors at least 22 inch with HDMI and Display ports

Benefits

• health, dental, and vision insurance
• 401(k) plan with company match
• paid time off (PTO) and holidays
• flexible spending accounts (FSAs)
• employee wellness programs
• career development opportunities