Manage and strengthen client relationships to ensure satisfaction levels are consistently met
Serve as a day‑to‑day client contact, providing timely updates and addressing service needs
Execute annual renewal activities, ensuring timely and accurate delivery of required materials
Discuss potential upsells with clients, including drug additions and new network opportunities; manage more straightforward upsell requests presented to the role
Identify contracting gaps through review of utilization data from business tools
Support development of client‑specific strategic plans; monitor performance and make tactical adjustments as needed
Assist in quarterly/annual business reviews
Engage with clients to evaluate new network opportunities and negotiate within parameters established by Underwriting
Communicate effectively on known topics; may require support in positioning or difficult client discussions
Provide written communication to clients; may need assistance with messaging during challenging conversations
Compile information for client presentations; may require support with content development or formatting
Partner cross‑functionally to address client needs and escalate service issues for resolution
Participate in special projects and task forces as assigned

8–12 years of relevant experience with a Bachelor’s degree, or Master’s degree with 6–10 years relevant experience
Strong PC skills, including Microsoft Word, Excel, and PowerPoint
Working knowledge of financial concepts
Solid project management, analytical, and problem-solving skills
Strong written and verbal communication skills; ability to organize and interpret information
Ability to work cross‑functionally to resolve issues with urgency
Ability to travel up to 20%

Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
We also offer 401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Eligible to participate in an incentive compensation plan

Account Executive

Key skills