Support cross-functional teams responsible for efficient automated workflow processing
Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met
Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders
Communicate workflow status changes and operational updates to external stakeholders
Assist in generating, reviewing, analyzing, and creating operational reports and data queries
Monitor and analyze metrics associated with the performance and success of automated workflows
Partner with stakeholders to understand business pain points and operational challenges
Assess enhancement requests and monitor status of existing requests

Previous operations experience
Exposure to or experience working in DevOps environments
Strong analytical skills with the ability to develop data-driven recommendations
Strong verbal and written communication skills
Data analysis experience using tools such as:
Excel
Tableau
SQL
Python
Experience managing stakeholder relationships
Experience working with cross-functional teams

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Operations Analyst

Key skills