Implementation Manager

Role Overview

• Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
• Responsible for small to medium cases and less complex enrollments for dental, vision, and voluntary benefits lines of coverage
• Serves as implementation single point of contact for new and existing clients
• Partners with the Sales organization and Brokers to address and resolve implementation issues
• Analyzes and completes reports related to account activity

Requirements

• Bachelor's Degree in a related field
• Five
• six years of job-related experience or an equivalent combination of education and experience
• Knowledgeable in processes related to acquisition, implementation, service and billing of clients
• Experience with project/timeline management
• Strong project management skills
• Strong personal computer skills with experience in Windows-based software
• Excellent negotiation, presentation, public speaking, written & verbal communication skills
• Excellent customer facing skills

Benefits

• Health insurance
• 401(k) plans
• Annual bonuses
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• Medical, dental, and vision coverage
• Paid time off (up to 20 days)
• 11 paid holidays
• Flexible spending for healthcare and dependent care