Customer Care Representative
United States
Full Time
1 week ago
$23 USD
H1B Sponsor
Key skills
Leadership
About this role
Role Overview
- Deliver exceptional customer service while proactively seeking solutions
- Communicate with customers via multiple channels (phone, chats, emails)
- Evaluate and interpret policy information within prescribed authority limits
- Document customer interactions and outcomes thoroughly in system
- Recognize opportunities for process improvement and makes recommendations to leadership
Requirements
- High School Diploma or equivalent required
- Minimum of 1-3 years customer service experience
- Strong technical aptitude: Intermediate computer skills
- 1 year of experience in call center environment or related field preferred
- Experience with Microsoft Office suite of tools preferred
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training