Process Analyst

Role Overview

• The Process Analyst plays a critical role in designing, documenting, and optimizing operational processes that drive measurable business performance.
• Lead cross-functional process discovery and design workshops.
• Develop, implement, and refine operational KPIs aligned to strategic objectives.
• Evaluate the effectiveness of KPIs and process controls; recommend data-driven improvements.
• Identify and execute continuous improvement initiatives across operational workflows.
• Ensure processes are scalable, efficient, standardized, and well-documented.
• Build strong, productive relationships across departments and leadership levels.
• Provide operational reporting, insights, and business intelligence to support decision-making.
• Communicate process updates, enhancements, and governance standards clearly and effectively.
• Develop expertise in core operational systems and team toolkits.
• Champion continuous improvement and change management initiatives.
• Leverage AI-based tools (e.g., Microsoft Copilot or similar platforms) to automate workflows and enhance productivity.
• Maintain accurate, organized, and accessible process documentation across platforms.

Requirements

• Bachelor’s degree.
• 4–6 years of experience in process analysis, business operations, or a related field.
• Experience using industry-standard process documentation tools.
• Strong proficiency in Microsoft Office 365.
• Exceptional communication, documentation, analytical, and organizational skills.
• Confluence (knowledgebase development and governance).
• Lucidchart (process mapping and visualization).
• Microsoft Copilot or similar AI productivity tools.
• Smartsheet.
• Experience in transportation technology or operational environments.
• Six Sigma Green Belt certification.
• Strategic thinker with a proactive, solution-oriented mindset.
• Skilled facilitator capable of driving productive process design sessions.
• Strong stakeholder engagement and interpersonal skills.
• High degree of ownership, accountability, and initiative.
• Comfortable operating in a hybrid environment with remote collaboration.
• Passion for driving measurable operational improvements and sustainable change.

Benefits

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• Paid parental leave.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.
• Company-wide bonus and commission plans.