Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are met both internally and with the customer
Procure and coordinate any internally resources that may be needed
Ensures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures

Associates degree in Computer Science (or related degree) or equivalent work experience preferred.
At least 4+ years of work experience in resolving customer technical issues
Microsoft MCSE or equivalent experience
Cisco CCNA/CCNP certifications or related experience
In-depth installation, configuration, and troubleshooting experience for Windows Server 2019, 2016, 2012, Windows 7/10 Operation Systems
Experience with Windows Domain architecture/integration / Active Directory
Experience in providing Linux/UNIX technical support to customers
Experience troubleshooting various server/desktop hardware related issues
Experience troubleshooting LAN/WAN
Experience troubleshooting 3rd party application integration
Excellent interpersonal skills
Fluent in English, oral and written

System Manager

Key skills