Build, maintain, and enhance production dashboards and topic models using Qualtrics XM Discover and Qualtrics Engage
Develop ad hoc analyses, dashboards, and topic models to support investigations, performance tracking, and data‑driven decision‑making
Analyze structured and unstructured VOC and interaction data to uncover trends, themes, and emerging insights
Translate complex analytical outputs into clear, actionable insights that support operational, product, and customer experience improvements
Leverage AI and advanced analytics tools to improve efficiency, scalability, and speed-to-insight
Partner with stakeholders across the business to prioritize insight needs and guide next‑step actions
Support the Advisor Quality Management models and dashboards for Advisor Behaviors
Solicit feedback from stakeholders and iterate analysis based on inputs received.

Bachelor’s degree (BA/BS) in a relevant field such as Business Administration, Psychology, Data Analytics, Computer Science, or related discipline
Minimum of 3 years of relevant professional experience in analytics, insights, or a related role
Strong ability to manage multiple analyses, projects, and priorities simultaneously
Excellent communication skills with the ability to collaborate effectively and work independently, including: Proven ability to work in a highly collaborative, team‑oriented environment
Strong listening skills and openness to diverse perspectives and continuous feedback
Positive, proactive, and solution-oriented mindset.

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Customer Success Insights & Analytics Analyst

Key skills