Leads and supervises Engineering Assistants and Clerks, providing day-to-day direction, coaching, and performance management
Manages assignment and prioritization of engineering orders and support activities to meet project schedules and service level expectations
Ensures accurate and timely creation, tracking, updating, and closure of engineering-related orders in applicable systems
Establishes and enforces quality standards, work instructions, and compliance requirements for order management and documentation
Develops, tracks, and reports key performance indicators (KPIs) such as cycle time, backlog, quality, and schedule attainment
Identifies process gaps, inefficiencies, and risks; leads continuous improvement initiatives to improve speed, quality, and reliability
Coordinates with Engineering Supervisors, Project Managers, Construction, Maintenance, and external partners to resolve issues and improve handoffs
Supports change management, training, and implementation of new tools, processes, or system enhancements
Assists in resource planning and workload forecasting to support current and future engineering demand
Ensures adherence to safety, regulatory, and internal compliance requirements

Minimum: High School or GED
5 years of related experience in one or more of the following areas: service planning, construction, mapping and/or a leadership type role.
Desired: Bachelor’s degree in Business, Engineering, Construction Management, or a related field, or equivalent experience
Utility experience supporting engineering, construction, or transmission/distribution operations
Experience with order management, work management systems, or document control processes
PMP
Project Management Certificate
Strong leadership skills to form and lead teams in a collaborative environment.
Strong understanding of engineering support and order management processes
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Experience developing and tracking performance

Supervisor, Engineering Support – Order Management

Key skills