Own customer reporting and analysis across key lifecycle metrics including acquisition, retention, churn, engagement, and lifetime value
Write, maintain, and optimize complex SQL queries in Snowflake to support recurring reporting, ad hoc analysis, and experimentation
Build and maintain standardized customer datasets, metrics, and reporting frameworks to ensure consistency across teams
Partner with Retention, Lifecycle, Loyalty teams to define analytical requirements and answer strategic business questions
Analyze customer behavior trends, cohort performance, and subscription dynamics to surface insights and growth opportunities
Support experimentation and testing by defining success metrics, building measurement frameworks, and analyzing results
Create clear, executive-ready dashboards, summaries, and readouts that translate data into actionable recommendation
Ensure data accuracy and quality through validation, documentation, and ongoing QA of reports and queries
Contribute to best practices for customer analytics, reporting standards, and metric definitions

4–6+ years of experience in data analytics, customer analytics, or business intelligence within an eCommerce company
Advanced SQL skills with hands-on experience querying large datasets
Strong experience analyzing customer, subscription, or lifecycle data
Proven ability to translate complex data into clear insights and recommendations for non-technical stakeholders
Experience working with metrics such as retention, churn, LTV, cohort analysis, and engagement
High attention to detail and strong ownership of data accuracy and reporting quality
Excellent communication and stakeholder management skills
Comfortable working in a fast-paced, cross-functional environment

Senior Customer Analyst

Key skills