Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
Proactively identify, evaluate, and mitigate revenue and programmatic risks.
Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

10+ years of experience in strategy, business operations, analytics, or program management, with a track record of driving measurable business impact.
Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams.
Proven ability to break down complex, ambiguous problems, identify root causes, and deliver data-informed insights and innovative solutions.
Experience leading business integration across Product, Legal, Finance, GTM, and Operations, aligning strategies, policies, processes, and systems for enterprise-scale execution and risk management.
Skilled in cross-functional leadership, influencing without authority, navigating complex decision-making, and managing senior stakeholder relationships.
Demonstrated success leading large, sophisticated cross-functional initiatives while balancing competing priorities in a fast-paced environment.
Strong communication and presentation skills, with the ability to clearly articulate trade-offs, recommendations, and outcomes to diverse audiences.
Highly proficient in modern project management, analytics, and reporting tools (e.g., Google Workspace, Jira, Excel, Salesforce, Tableau); SQL experience is a plus.

Principal Program Manager, Business Operations

Key skills