Own, plan, and manage complex, end-to-end global programs and projects, ensuring they are delivered on time, within budget, and achieve defined business outcomes.
Act as the critical bridge between senior business stakeholders, Commercial Managers, and technical/product development teams.
Drive high-impact domain management initiatives, including enforcement strategies, global domain audits, and new intellectual capital development, ensuring they directly support enhanced service delivery and customer journeys.
Proactively identify, assess, and mitigate program risks and dependencies, developing contingency plans to ensure program continuity and success.
Serve as the primary, high-context contact for all major stakeholders, including Domain Leadership, Team Leads, Technical Managers, and Cross-Functional Partners (e.g., Legal, Finance).
Establish and manage robust communication channels to ensure absolute alignment across distributed global teams, different service lines, and accounts.

Bachelor’s degree in Business, Technology, or a related field, or equivalent practical experience.
3-5 years of progressive experience in Program Management or Project Management, preferably within a global or highly matrixed organization.
Proven ability to manage the full program lifecycle with Agile mindset, utilizing strong analytical, organizational, time management, and problem-solving skills.
Exceptional written and verbal communication skills with a proven ability to manage high-stakes communication, influence senior stakeholders without direct authority, and facilitate cross-functional alignment.
Strong business acumen combined with the ability to grasp technical concepts quickly and effectively communicate technical requirements to non-technical audiences and vice-versa.
Expertise in project and task management platforms, specifically Jira, and proficiency in the Google Workspace Suite (Docs, Sheets, Slides, Calendar, Meet).

Global Program Manager

Key skills