Greet clients and make sure appropriate forms are complete, insurance cards uploaded, and a picture of the client is on file.
Make reminder calls one week prior to and the day before scheduled appointments
Review account to see if a client has missing documents and obtain any missing information
Reschedule cancellations/No call no shows for assessments
Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis
Fill out the order request form on a weekly basis
Communicate needs to the office manager in an emergency situation
Tidy lobby and all other areas of the ABA Therapy Center
Mail paper packets to clients
Answer calls and emails from clients and staff
Put up office supplies and mark log as received as they are received
Assist providers with any questions or office needs
Make sure the mail is distributed daily
Modify/adjust Behavior Technicians (BTs) schedules when clients cancel
Communicate with supervising Behavior Analyst about schedule changes
Responsible for the tracking and administration of the cancellation policy
Work with our BTs when they need to cancel due to illness and make sure those clients are rescheduled
Ensure BT submits PTO in our payroll system
Run weekly reports to monitor call outs by Behavior Technicians.
Run daily unconverted appointments audit report
Adhere to federal HIPAA regulations and any company policies & procedures

Bilingual Center Support Specialist

Key skills