Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
Review of incoming documentation to determine appropriate Level of Care.
Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
Quality Review and coaching of Call Center Rep I performance.
May assist in monitoring and distribution of incoming referrals.
May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
Assist with arranging transportation of clients through use of State-funded services and company driver.
Additional duties as assigned by Director of Admissions.

High School diploma or equivalency required.
An ability to learn quickly, multi-task, and utilize effective communication skills.
Positive demeanor and clear understanding of professional boundaries with clients.
Ability to follow directives explicitly.
Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
Dependability and punctuality are essential to this role.
Minimum 1 year of employment as Call Center Representative I

Call Center

Key skills