Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources)
Faciliate Quicker Service Fix (QSF) process for assigned vehicle line(s)
Develop supporting data and analysis to substantiate and define concerns
Interface with Engineering activities to support global Concern Identification and Resolution efforts
Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
Coordinate service trials to ensure feasibility of repair proposals from engineering
Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
Review/monitor TSB/SSM/ISM articles generated by other activities
Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
Support Escalated Handling Team requests and work with Engineering SMEs as required
Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives

Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
Automotive service technical background required
Dealer employment experience desired (fixed operations)
FCSD field experience desired
Experience leveraging AI tools within analysis and problem-solving environments
Strong verbal communication, technical writing and presentation skills are a must
Capacity to effectively manage multiple tasks
Must be able to thrive within a small support team environment and using outside support teams
Must be able to adapt quickly to vehicle service requests for support
Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
Service part release process experience beneficial
Understanding of serviced software development and deployment processes desired

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

Product Concern Engineer

Key skills