Akamai TechnologiesRemote
Cloud Support Engineer
United States
Full Time
1 week ago
$14,611,450 - $26,300,550 CRC
H1B Sponsor
Key skills
AWSAzureCloudDNSTCP/IPCommunicationPresentation Skills
About this role
Role Overview
- Ensuring that customers remain happy with products and services
- Working with customers to solve technical problems
- Acting as main contact to proactively analyze and solve technical issues
- Collaborating with internal cross-functional teams to drive problems to resolution
Requirements
- 2 years of relevant experience
- High School / Bachelor's degree in Computer Science or equivalent
- Understanding of VPN & Proxies
- Understanding of cloud provider ecosystems such as AWS, Azure, etc
- Understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS
- Exposure to layer 3 / 4 technologies
- Proficient in English with excellent verbal and written communication skills
- Excellent communication and presentation skills
Tech Stack
- AWS
- Azure
- Cloud
- DNS
- TCP/IP
Benefits
- healthcare
- 401K savings plan
- company holidays
- vacation (in the form of PTO)
- sick time
- family friendly benefits including parental leave
- employee assistance program with a focus on mental and financial wellness