Experience with customer communication platforms, marketing technology, or lifecycle engagement systems
Define and evolve platform standards for governance and policy across channels
Drive platform reliability, observability, and deliverability health, ensuring high availability and consistent performance
Drive integration of external systems such as product usage data, account data, analytics, and ML services
Ensure strong platform observability and deliverability health, identifying risks and opportunities for improvement
Conduct market, competitive and trend analysis to inform product opportunities
Define and own product success metrics and KPIs, and use data to drive continuous improvement
Collaborate with peer Product Managers, research, user experience design, technical architecture, and engineering to ensure foundational capabilities enable personalization, experimentation, and multi-channel orchestration
Partner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scale
Translate long-term vision into clear, actionable platform milestones while managing technical dependencies and tradeoffs
Communicate platform strategy, risks, and progress effectively to leadership and cross-functional stakeholders

7+ years of experience in Product Management, with experience owning platform or infrastructure products
Proven experience building or scaling global enterprise platforms
Working knowledge of data governance, privacy, compliance, and trust frameworks in global products
Experience working closely with Engineering on technical systems, integrations, and APIs
Experience with AI/ML product integration
Strong analytical and data literacy skills
Excellent communication skills with experience presenting to senior leadership

Senior Platform Product Manager, Digital Messaging

Key skills