Customer Onboarding, Account Management

Role Overview

• Respond to customer inquiries via chat, email, and video calls
• Troubleshoot issues and provide timely, thoughtful solutions
• Escalate product bugs or complex issues to the appropriate internal teams
• Maintain high customer satisfaction and response time standards
• Lead new customer onboarding and implementation
• Conduct product training sessions for venue teams
• Ensure successful setup of accounts, workflows, and integrations
• Guide customers to early wins and product adoption
• Build strong, long term relationships with customers
• Proactively check in to drive engagement and retention
• Identify expansion opportunities and coordinate with Sales when appropriate
• Gather product feedback and share insights with the Product team

Requirements

• 2+ years of experience as an Events Sales Manager OR experience in customer success, account management, or support
• Strong communication skills, both written and verbal
• Comfortable leading video calls and product demos
• Highly organized and detail oriented
• Experience in SaaS or hospitality technology is a plus

Benefits

• Competitive compensation including meaningful equity you’ll actually be able to use
• Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
• Flexible PTO & 401(k)
• Complimentary One Medical membership for you and your family