Customer Care Representative I

Role Overview

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information and thoroughly documents inquiry outcomes.

Requirements

• Requires a HS diploma or equivalent
• Previous experience in an automated customer service environment
• Familiarity with HIPAA and best practices for protecting member PHI

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible working hours
• Incentive and recognition programs
• Professional development opportunities